[Resolved]  Dr Batra's — Complaint against Br Batra's Homeopathic Clinic at Dwarka, New Delhi

Address:New Delhi, Delhi

This is to intimate you that I (Patient ID No 687309) had made an advance payment of Rs 15000 for treatment for enhancement of my hair growth, from Batra's clinic located in Dwarka, New Delhi. On my first day at Batra clinic I was seen by Dr Priyanka who after seeing the condition of my hair promised and assured me that after undergoing the homeopathic treatment of Dr Batra's, my hair growth will start improving. I therefore agreed to undergo treatment at the clinic. After about a month, during my first periodic visit at the clinic I realised that some Dr Nitin was responsible for my treatment. At that time I mentioned to him that there does not seem to be much improvement with their treatment, on the contrary I have starting feeling increased hair fall after the treatment. However, I was told by Dr Nitin that this needs to be observed for some more time. After few days I noticed a drastic increase in the amount of hair fall. As part of my second routine visit at the clinic I mentioned this to Dr Nitin who pulled some hair strands from my head and agreed to my observation. He said that he will change my medicines and possibly gave a new package of medicine. After few days I realised that their was no stoppage at the increased rate of my hair fall and on 03 Jul 14, I sought a special meeting with Dr Priyanka since she was the one who has initially seen my condition. However, the receptionist told that Dr Priyanka has some family problem and she has gone out of station on leave. Neverthless, I decided to meet Dr Nitin and told my concern to him and told him that I immediately wanted to stop my treatment. He said that my treatment can be stopped however the money can only be refunded after talking to Dr Batra's head office. He informed that he will intimate me within next two days. While I was coming out from Dr Batra's clinic I saw Dr Priyanka sitting in one of the nearby shops with the same receptionist who had lied to me about the doctor's whereabouts. This was really shocking for me. Besides after 03 Jul I am yet to receive any intimation from Dr Nitin or anyone from the Dr Bartra's clinic at Dwarka about refund of my money. I have felt cheated and fooled by the clinic and now wish to get refund of my money.
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Complaint marked as Resolved 
Dr. Batra's did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. Dr. Batra's customer care service
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