Dreamz Infra India — Refund payment not received

Address:	Bangalore, Karnataka, 560034
Website:	www.dreamzinfra.com

I have a very bad experience from dreamz infra. On march 13th i had gone to enquire about the offer after reading the ad.In paper. This person umesh kumar singh ([protected]) said the offer is valid till that day and make booking with whatever money we have!!. I paid thru card 1lakh. Immediately his tone changed aggressive asking to pay the balance amt in 15 days... 9lakhs in 15 days!!!. I said i will make partial payment in a week's time i kept getting calls daily from the execs demanding payment, each time they say that this is the first time they are calling. I finally managed to pay rs 4lakh by 4th april. Since then i spoke to "so called md" miss bhavana ([protected]) expressing my frustration on getting calls daily, she convinced me that i could pay the balance 4.5lakh in 3 months’ time. On may 2nd i got call from mr prakash ([protected]) who spoke very rudely demanding payment else he will terminate the deal!!! I informed him that i have sought time till july 1st week from the "md" bhavana. He said he does not know of any bhavana. Worse, when i called bhavana on [protected], there is no response. This person prakash was so rude to my wife - called as if he was drunk, dreamz does not have execs who can speak decently. Once they call rudely and then their phone is not reachable. Even the landline number which is in the booking form[protected] is non-functional. The customer care contacts : +[protected] is not a valid number. On may 05th i went for cancellation. They made me run around the 2 offices near silk board saying the other office is where you will have to go for cancellation. It took them over 2 hours (3 pm - 5:10 pm) to provide the cancellation form - not to mention they are saying the process of cancellation will take 10-15 days and after that in 90 days the money will be refunded. Adding to the misery the lady gave a number for the cancellation department mr. Prabhu ([protected])... Which just rang and was not picked!!. A live example of irresponsibility - dreamz!!.

After running from one office to another and calling prabhu’s manager, lalith ([protected]) for 25 days they finally gave me a cheque which has 6000/- less as they said that card swipe charges are 2%!!!. While waiting for the accounts person, prabhu, i met several other victims. One of them is a 64 year old uncle who was in tears as he had opted for cancellation after 2.5 years of wait and now when he was about to encash the refund cheque, these dreamz people called him to office to not to present the cheque in bank as they do not have enough money. This poor uncle was in tears as he had to pay for his daughter's medical expenses and was hoping to use the refund money. Such merciless people in dreamz,.

The official address with all the hoardings is at :
577/b, 2nd floor, outer ring road, teachers colony, near silk board, near bus stand, bengaluru, karnataka 560034

Below is the picture of another of their offices, which does not have their boards and this is where customers are made to wait to receive their refund. The cheque bounce case customers are called and cash is given. Needless to say, they do not pay any taxes to the government as they do transactions only by cash.