[Resolved]  DTDC — 65 hrs gone and DTDC Plus couriers has not been received

Address:

Bangalore, Karnataka

Hello DTDC team,

Your tagline says delivering courier is "DELIVERING VALUE".
But here is the summary of what is happening with me currently ( still ongoing ) and you have left your Customer helpless :-

Cons. No : V15256478
Source Place: Gumla, Jharkhand.
Destination Place: Bangalore, Whitefield.
Service Used: DTDC PLUS ( which claims 48Hrs delivery )
Delivered from Gumla Jharkhand on 12/04/2014, saturday- 4PM evening which reached Ranchi on Saturday night only.

Today: date: 16/04/2014, Wednesday ( 65Hrs passed- excluding Sunday as it's a non-working day ).

Status: DTDC is not even able to track where the current location of Courier is. 30+ Customer care calls but not even a single call was received. 3 Hrs I've sit in one of the DTDC branch yesterday to atleast know where the Courier is physically present but the Team is not even able to track this. In the link: "http://dtdc.com/tracking/tracking_results.asp" is shows status Patna( Sunday, 2PM approx). In DTDC office, it shows status as Delhi. On asking DTDC team if they have physically found the Courrier in Delhi, the answer is ambiguous. They Say it's in delhi but we need to track.So basically the status itself is not known otherwise had it been in delhi, team could have made some sort of arrangement to deliver it by today morning.

Overall, I should say that there is no status for my Courier as of now. I feel helpless. This is Blackmark for DTDC because I was using it for the first time and they have proved it that they definitely "DON'T DELIVER VALUE" . Whatever be the Charges Claim is not important, but the timeline was just a formality. The organization definitely is not structured because had it been structured, they could have tracked my courier location atleast. The process of delivery protocols is either faulty or team don't follow the protocols.

I've taken so much of trouble to write down so that People don't get cheated in the Name of DTDC PLUS 48hrs assured delivery in the future. This is also to bring it to your notion that don't play with the Values if you can't respect that. I already had a heavy loss yesterday itself and I'm still waiting for future loss if it doesn't reach even today. As of now, It has not been shipped to Bangalore.
I don't know to what extent this Message will be considered as a Serious issue, but I've wasted so much of time in tracking DTDC that writing this is just a small part of it.

Whatsoever be the reasons for you people not able to make it up on time, be it coincidence with me or any other reasons, what has happened is just unacceptable. 24Hrs are about to get over and the physical location and Courier Bag Container in which it is currently in is not known. I'm even afraid that the Courier is lost.

So, a sincere request to the Management team and head of DTDC, Please do something that your Customers are not troubled in the future. I'm anyways not going to use DTDC in the future and will ask as many people not to use it.

For the Current mistake that I've committed by using DTDC, let me put it this way: Even if the team is able to make it by today evening, it would be appreciable(Though I doubt it is possible as physical location of my courier itself is not confirmed).

-NITISH([protected])