DTDC — Consignment No D22461315 and Case No 00373507

Address:

Purba Medinipur, West Bengal

I chose DTDC to deliver a parcel against subject consignment number from M. G. ROAD JUNCTION - KOLKATA to Bagula. I booked the parcel on 20th May, 2015. I was told by DTDC representative that it will be delivered by 22th May, 2015. Today is 27th May, 2015 and it has not been delivered yet. Subsequently I talk to DTDC customer Kolkata yesterday and lodge a complaint for the exorbitant delay in delivery of the parcel. My complaint case no is 00373507. I was told by DTDC customer care representative yesterday that the parcel would be delivered to the destination yesterday itself. However it is still showing that it is in transit. Don’t understand why it is taking so much time to deliver the consignment within the same state. It is ridicules that there has not been any update regarding my consignment from DTDC since 23rd May, 2015. They did not even bother to update about the consignment even after my complaint. Inspite of paying a big amount of Rs.250- for the parcel, which was required to be delivered urgently, I have not been provided the services assured at the time of booking by DTDC. I hope this matter will be looked into at the earliest & necessary action be taken. I think I made the wrong choice by choosing DTDC. I have to think twice in future before choosing DTDC. Regards, Apurba Biswas M: [protected]