DTDC — consignment P31632978 has not been delivered

Address:

Ernakulam, Kerala

Consignment P31632978 was sent from Sawantwadi to kochi on April 8th 2015 but has not been delivered yet. On april 11th, I contacted the local dtdc courier in kochi on phone and they told me that the parcel has arrived in kochi and will be delivered soon. I contacted them again on april 14th then they told me that they had given it for delivery and will get the parcel on the same day.But I haven't received the parcel yet. I didn't not expect such an irresponsible service from DTDC.