[Resolved]  DTDC — Consignment worth Rs. 27,000 not delivered

Address:

Hyderabad, Andhra Pradesh

Couriered a camera from Hyderabad to Jamshedpur through DTDC. The courier charge was approximately Rs. 860 for the DTDC blue service, which promises to deliver the consignment within 2-3 working days. This is what I was told by the lady who operates out of the Begumpet branch, near Lifestyle building. It has been over a month and my consignment has still not reached. I'm told that my consignment, including many others, have been seized in Kolkata, because "they are commercial items". DTDC representatives then asked me to pay a sales tax of Rs. 11, 000 to get my consignment released. I spent Rs. 27, 000 on buying the camera. I chose to courier it to Jamshedpur only because Amazon (the website from which I purchased it) does not ship to Jamshedpur. I have contacted several DTDC officers, including Mr. Srinivas, Ms. Prashanti and Mr.A.R. Khan in Hyderabad, and Mr. Sowmik in Kolkata, and each one has managed to give me a different version of what has happened and what I should do. I was also made to write a written clarification to say that the item that I shipped was not a commercial item, to which there was no response, written or verbal. Despite having all the receipts for it, I have not once been asked to produce them; just been blindly asked to pay the sales tax money. Thank you DTDC, for setting the worst standards in courier service.