DTDC Courier & Cargo — Consignment not delivered

Address:

Hyderabad, Andhra Pradesh, 500089

I have booked one consignment with # V32998590 on date 12-OCT-2016 from DTDC center MANIKONDA HYDERABAD.
Each and every detail as from whom to where it should go was provided on the same day and the payment was done.
Since 16-OCT-2016, i started to track the consignment and for my surprise it has not yet left the HDERABAD. It has to go to North Delhi.
The track detail is in a cycle, it shows like
Shipment arrived at MALAKPET, then from MALAKPET it arrived at GACHIBOWLI and from Gachibowli it arrived at Uppal.
the next day it Starts from Uppal and arrives at MALAKPET, GACHIBOWLI and UPPAL.
I tried to call them just for 45 times but no one bother to pick or answer the call. the customer care[protected] picks and hang up 7-8 times. The guys sitting at email id not care to reply though i just emailed them 8 times.
The worst service provider is playing a dirty game with customers by charging unnecessary amount and not shipping the consignment. In 6 days when it has not left the HYDERABAD, i wonder if in this decade or in this century it will reach to Delhi. Its a shame on DTDC that they not even picks up customer call or email reply.