DTDC Courier & Cargo — Courier not delivered

Address:	110030
Website:	dtdc.in

I initially booked a courier having docket no D27531706 on 6th June 2016. courier company did not deliver the parcel and without any prior notice they returned it to the place from which it was booked. On asking they said that they had asked the security guard on reaching the destination for the person but was given a reply that there is no such person. However please see to this because there was no guard deputed at that place. so where did they ask and without informing the customer how could they return the parcel. On asking for it they said, do whatever you want, we will see.

I tried mailing DTDC regarding this issue but no action was taken.

So after some time i booked it again, And the docket no is D27531730. this time also they did not deliver the parcel. They tried calling me once, After that I tried calling them for the many times. they picked up the phone[protected] once and after that they did not. I was frustrated and went and took the parcel from the office. on asking they said that the phone was on silent so they did not notice it. also they said that the parcel was not to be delivered because there was no slip on the parcel. but my contact details were mentioned and docket no was also mentioned, they did not try tracing the customer also did not try delivering it.

You may trace the details from the link http://dtdc.in/tracking/tracking.asp

Please take necessary actions against it.