DTDC Courier & Cargo — Luggage transferred found open

Address:	Pune, Maharashtra, 411028
Website:	dtdc.in

I had booked my order bearing docket no.- D30555102 from DTDC to transfer my 6 boxes personal luggages to be trasnferred from Titilagarh, odish(pin code-767033) to Pune, maharasthra (pin code-411028) on 21st sept. But it took almost 15 days to deliver to Pune. In between I faced lot of issues summarized below:-

1. Tried calling there customer service numbers [protected](mumbai), [protected], [protected](pune) and some personal nos. ([protected], [protected]) but there was no response. It kept me holding for long time but dint connect me to their executives and they claim we value your time. When I contacted their personal nos., response was very rude and was never picked up again.

2. After all the hassles, I had given the option of "notify me" when the package is out for delivery and had provided my mail id and phone no. because I work and wanted the package after office hours or before 2 pm but the delivery person called me up around 5 pm when he was right in my society and during my office hours. Finding no other alternatives, I had to take half day leave because there was no method of calling them to some other day. I keep on travelling, so what if I was out of town.

3. I was really keeping my calm with DTDC people but when I received one of my box open and in damaged condition I really thought of complaining about DTDC.

I hope my complain will be taken seriously and please keep me in loop what sort of action does consumer forum takes against such issues. I am also attaching images of the parcel received.