DTDC Courier & Cargo — Delay in delivering my parcel

Address:	560043
Website:	www.dtdc.in

Dear sir/madam,

I sent a parcel by dtdc courier on september 10, 2016 from bangalore to hyderabad. the cn no. of my consignment is b36087291. the lady at the counter of the dtdc delivery centre (ms. madhu mala, shop #1, near cmr college, ombr layout, bangalore) told me that the package will be delivered in 2-3 days while accepting the same. however, it did not reach on time as promised and i started following up on the 13th and she kept on telling me that she had made a complaint to the receiving center (dtdc, bowenpally franchisee) and will reach "tomorrow". even after daily following up it was not delivered till 20th and then again on the 22nd she said that they cannot deliver it to the address citing the reason that the dtdc delivery center at lotkunta has been closed 3 months back, which they were not aware of! and instead of trying through any other nearer center, she said that they will send it back to me to bangalore and i have to pay the courier charges for returning the parcel.

Then i planned to file a complaint in the consumer court and asked her the details of the courier and the complaints that she made. to my surprise, she told me that she had never made a written complaint to her hyderabad delivery centre and it was only a verbal communication. then while checking the delivery tracking details on 22rd, i noticed that someone has changed the status to "attempted"! i immediately called my party in hyderabad and confirmed that she was full time at home and no one ever called and reached her to deliver the package!

I again went back and told the lady at the delivery centre the same and determined to file the compliant.in less than 5 mins after i left the center, with all the details that i needed to submit my complaint to the consumer court, my party called me and informed that someone came and delivered the parcel just then!

Though, i did not make my complaint this time to the consumer court, but thought it is important that i bring this in to your attention that it was only a 5 mins job for your people, but it took more than 13 days of my time, effort, worry and frustration in following up after paying the delivery charges!
I appeal to you for the benefit of the consumers who go through similar kinds of desperate and helpless situations to take serious note of the laziness and irresponsible behavior of your people sitting at the delivery centers of the dtdc company.

I hope the company take necessary actions to get this fixed for the benefit of the customers.
Sincerely,

Anil kumar
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