DTDC Courier & Cargo — Huge delay in delivery even for fast courier and railway fine for customer

Address:	Bangalore, Karnataka, 560102
Website:	dtdc.in/tracking/tracking_results_detail_map.asp

Respected sir/madam,

Brief:
I have couriered one document via dtdc fast courier services (Named fast-plus-blue-express service) on 8th may 2016 from hsr layout, bda complex, dtdc office, bangalore (560102) to kulappully, dtdc office, palakkad, kerala (679122) with dtdc consignment number - v29401197.
The bill amount was 200 rs for this courier. Attached the dtdc bill copy for reference.
This courier was the “receipt of my railway parcel (Of my bike)", which i have parceled on 7th may 2016 evening from bangalore.

What was committed:
The committed date of delivery for this courier was 'second day (48 hour) delivery' of 10th may 2016 (Tuesday, evening), even for worst case delay as well.

What happened in real:
1. The courier delayed for 5 days.
2. Customer has struggled by coordinating with various dtdc members by spending his valuable time/effort. Attached the coordinated dtdc phone/email/sms/site details at the end of this mail for reference.
3. Finally travelled myself, ‘from bangalore to kerala’ to collect the courier manually (From nearby district dtdc office, to avoid additional dtdc delay and thereby increased fine from railway parcel office)

Where was the problem :
The hsr layout dtdc executive and respective vendor team forwarded the fast courier via surface carelessly instead of air lifting, even though it was fast and highly charged courier (This information we have received from dtdc customer care executive at madiwala on 11th may 2016).

User impact on courier delay
Railway fine for delay in collecting the parcel is 240 rs per day (Ie 10 rs per hour). As the courier delayed 5 days, i have paid 1232 rs as fine on 13th may 2016, friday (Where as bike parcel charge from bangalore to kerala was 820 rs only). Attached both the receipts for reference.

Additional charges because of delay
Railway fine – 1232
Fast courier charge - 200
User travel expense from bangalore to kerala to collect the courier manually (From nearby district dtdc office to avoid additional delay and thereby increased fine from railway parcel office) - 700
—
Total - 2132 rs.

=
Series of events for reference

9th may 2016 - day-1
I was following up with dtdc customer care ([protected]@dtdc.com), from next day (9th may 2016) onwards over mail. But i didn't get reply from dtdc cc even for multiple followup.

10th may 2016 - day-2 onwards...
I was continuously following up with various dtdc office from 10th may onwards via mail, phone, sms etc etc from customer care to various offices of dtdc. But the reply was discouraging.

11th may 2016 - day-3 onwards...
The customer care and various location dtdc offices executives were not having any clue of the consignment till wed, may 11, 2016 11:47 am.
Courier delayed again for day3, day4, day5

12th may 2016 - day-4
Finally i have travelled from bangalore to kerala on day-4 to collect the courier from cochin or thrissur or palakkad or kulappully offices manually even if they were delaying again.

13th may 2016 - day-5
I have reached kerala on day-5, and collected the courier in person from dtdc kulappully.

Various modes of communication with dtdc during this event for reference

— dtdc tracking —
http://dtdc.In/tracking/tracking. Asp
Dtdc sms[protected]
Dtdc bangalore[protected]
Email - [protected]@dtdc.com

— other phone numbers contacted —
Dtdc hsr layout[protected] /[protected]
Dtdc madiwala[protected] / 2550 1086
Dtdc cochin[protected]Usha unnikrishnan)
Dtdc palakkad[protected]
Dtdc trichur[protected] /[protected]


— other mail ids contacted —
[protected]@dtdc.com
Css. [protected]@dtdc.com
[protected]@vsnl.com
[protected]@dtdc.com
Css. [protected]@dtdc.com
Css. [protected]@dtdc.com
[protected]@dtdc.com
[protected]@dtdcpalakkad.com