DTDC Courier & Cargo — Non delivery and return of consignment after 20 days

Address:

110021

I booked an urgent package containing important documents related to competitive examination with dtdc plus through seventeen courier service new camp majnu ka tilla, delhi 110054 on 23.06.2016 vide consignment no. v29872343 to be delivered to j&k board of professional entrance examination (jak bopee) 4th floor, south block, bahu plaza, jasmmu-180012. after three days i learnt that the package has been receipt by the dtdc jammu office at nanak nagar, jammu. the next day i learnt that the package was sent to srinagar (kashmir).
When enquired from dtdc jammu they said they could not find the jak bopee at bahu plaza hence sent it to srinagar for delivering it to srinagar office of jak bopee. since the package was addressed to jak bahu plaza jammu the srinagar office refused to accept it and the package was returned to jammu. i am really disheartened to say that dtdc jammu claiming that they could not locate the govt office of jak bopee at south block bahu plaza jammu. it is merely 900 mtrs. from the dtdc office at nanak nagar. it takes about 15-20 mts on foot and appx. 5 mts. by bike or scooter. there are two blocks building (5 story's) known as north and south block adjacent to bsnl hqrs. and reserve bank of india. it is a well known shopping complex developed by the jammu development authority.
The dtdc jammu returned the package to delhi dtdc and learnt that the package reached delhi on 06.07.2016. however the package was returned to me only on 13.07.2016 at 0530 pm. so after 20 days the package was returned to me. this is the fate of dtdc plus service.in 20 days an ordinary letter would have reached from kashmir to kanyakumari.
I could not understand (1) why in the first instance when the
Dtdc jammu could not locate the address informed dtdc delhi or returned it to delhi immediately. (2) who told them to send the package to srinagar. thus wasting valuable 20 days. if they had returned it immediately i was having other option to re-send the package. the dtdc delhi also kept the package with the for a week without returning it immediately.

Dtdc jammu was also not responding to telephone calls. whereas they were having three mobile numbers and one land line number.
Due to the irresponsible, and pathetic attitude of dtdc valuable one year of my life has been wasted as i would not be able to write the entrance examination.
Will dtdc compensate for this loss. i just want an answer from dtdc for this criminal negligence on the part of its staff.

Nawang ([protected]@yahoo.in)