DTDC Courier & Cargo — Not delivery

Address:Guntur, Andhra Pradesh, 522314

Courier is not deliver to home, is it right ??

We pay money to courier for delivery up to home not they are call and collect your parcel.

Parcel booked on 19/10/16 in chirala to nizampatnam and it shows in tracking 20/10/16 delivered, it is not reach home.Than I call that people on 23/10/16 @ evening 5 PM, they say it is with us you come and collect, what is this ?
Feel it is useless service
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    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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