DTDC Courier & Cargo — Parcel Taken, Money Taken but parcel returned to origin, DTDC not giving money back.

uniquecomputers

from Pune, Maharashtra

Address:	400009
Website:	www.dtdc.in

I had given one parcel to DTDC on 15.02.2016. Tracking# D27174443. DTDC franchisee charged me Rs. 1216/- for the parcel. Parcel was for Leh Ladakh. Parcel reached Jammu & Kashmir and was kept there for almost 15-20 days. With Repeated follow ups with J&K Dtdc, I came to know, that the pin code is not serviceable and the parcel will not be delivered. Here I started emails with DTDC to know the resolution. Again same thing was confirmed by DTDC that the parcel was mistakenly taken and will be returned to origin. Parcel was returned back to me but the franchisee didn't refund the amount.

It was not my mistake that the franchisee didn't check if the pin code is deliverable or not. I don't have DTDC software from where I can check the deliverable pin codes. Franchisee checked and said it can be delivered and then only I gave him the parcel.

Now nor the franchisee nor DTDC is refunding the amount.

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DTDC Courier & Cargo customer support has been notified about the posted complaint.