DTDC Courier & Cargo — Courier reached to wrong destination

Address:

Bangalore, Karnataka, 560076

Two complain

1. I send courier through DTDC courier service to katihar Bihar (Tracking no B[protected] ..I see that it has reached to Guwahati. How come. When pin code is correct ..when address is correct ..how it has reached to other destination. Can you ensure that it reach to KAtihaar, Bihar?
2. I was talking to a your customer care representative by name Samya ...she was not ready to take. Complain. I waited for 12 min and then she was not ready to register the complain at all. When i explained her..she is saying she will check with local office. As a customer i am already saying that it has gone to wrong destination..she is not ready to listen and she abruptly disconnect the phone. How irresponsible is your customer support? Can you please take some action against ur unruly employee?

Shalabh