DTDC Courier & Cargo — Goods not delivering as committed

Address:New Delhi, Delhi, 110058

Today is 30 sep 2016, awb: d[protected]delhi to coimbatore) 2 bags
I had sent goods in air cargo, not in surface, they have taken the goods, if cant deliver it on time, why they have taken.
Its on delhi airport hub since 28 sept 2016 to 30th sept 2016
We use air service that it would be delivered asap in 2-3 days otherwise why we will pay air cargo charges, but as shown in dtdc tracking, my goods is on delhi hub after 3 days also, i also have call recording for communicating with dtdc customer care executives of destination, that my cargo is at delhi city.

Due to dtdc worst consumer services, this is 3rd time i faced the problem.

They dont have any complaint system to rectify their services for future. their current system just resolve your current problem, but its not sure that it would not happen in future.

O beware fromn dtdc, i had sent some goods in surface via gati courier awb:[protected] on 22nd sep 2016, on 5th day they are delivering goods on 27th, same location delhi to coimbatore.

Now i become to know which one should i use in future.
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