Dtdc Courier — Consignment not delivered but it shows delivered

Address:395004
Website:www.dtdc.in

Hi, my friend sent an important thing consignment#(Z[protected] on 19/11/2015. The item is not yet delivered but the tracking status is delivered on 23/11/2015. I personally inquired about it at local DTDC office on 24/11/2015 but they are not responding properly. They saying me that your consignment sent return back to the sender address and now its at Mumbai office, we will track n receive it send u by this Monday. But now they saying its returned back to the sender address. But my friend (sender) does not received it back yet. I have mailed customer support desk of DTDC courier service and they said its delivered. But in fact its not delivered. This is the worst that can happen as my consignment are with someone who should not have them or if not than where it is?. [protected]@gmail.com
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