Dtdc Courier — Courier not reached

Address:

Panchkula, Haryana

I have sent my one courier for my company by dtdc on 20 august and today is 28 august. It's already 1 week and they did't care about this. On the courier my important documents and when i connected to my company employee they ask the courier boy call us and ask come down and take the parcel because there is some parking charges i have to pay. It means if you don't want to pay the parking charges you will not deliver the parcel to the door? And in the courier company remarks dtdc update that the company did't open the door. Is this a some kind of joke. My company is mnc and they take order daily from the courier company. Why the company employee will go to the ground floor and take the parcel when i have paid to you for your services. That type of services they provide. If the documents delay more than 1 or 2 days then it's a issue for me. Even there number also is not working. I have never seen these type of courier services in my life. I have more option like blue dart, first flight and all but i choose this company. I want response soon. My tracking id is[protected].