Dtdc Courier — Damaged and Stuffs Missing in Parcel

Address:

Udaipur, Rajasthan

I have sent a parcel to India of two boxes (total weight 52lbs) with DTDC through broker Smartsave with tracking no N96026845 on 17th July 2015 from location 2120, North Park Drive-Brampton. Parcel received today at right address but with following items missing in the parcel: • Two packets of sarees from box no 2 • Two sets of ladies suits • 3 pieces of Tops • 1 piece of Short I have checked the total weight of parcel received and it is 20.5 kilos against sent QTY of 23.8 kilos. Also as I mentioned that both boxes were shrink wrapped and were also carrying Dtdc marked taped at time of delivery but boxes were damaged inside as shown in attached pictures. I am sure that the parcel was damaged during transit and to protect ot was wrapped. At time of dispatch I checked with Sia and she told me that boxes will go as such and no more wrapping will be done. Please see attached pic. As a client we have a lot of satisfaction with services of Smartsave and DTDC and expect that our complain will be taken up on priority. Please find attached some pictures of received parcel and stuffs.