Dtdc Courier — No delivery of the consignment and no updates when enquired

Address:	Ernakulam, Kerala, 682023
Website:	dtdc.in/tracking/tracking_results_detail_map.asp

Hello Team, I have a shipment from ICFAI university sent on Dec 16th via DTDC D23414886 and I could see its arrived at Cochin DTDC APEX on 19th but not delivered so far. when i called up for an update I was told that the delivery address damaged. I was not sure if the delivery address damaged how its reached from Hyderabad to Kochi ? I have provided the delivery address at least 5 times now by mail, Facebook and customer support number. However not seen any update nor delivery. The team is really irresponsible and this was my critical books and the delay caused my studies for the exams on Jan. They will have to do the Compensation if i have any trouble in exam due to the delay. Thanks George Vikson [protected]