Dtdc Courier — Non Delivery of Parcel and non cooperation in discovering lost parcel

Address:

New Delhi, Delhi

I had booked a parcel containing two books from New Delhi(Malviya Nagar) to be delivered at Ludhiana(Shant Park) on 3rd Feb 2015 which was slated to be delivered by 6th Feb 2015 as told to me by the person booking it. I had mentioned my number in the sender however the receiver column had no phone number but had the complete address. The online tracking shows no update after 6th Feb and shows it out for delivery. On enquiring the receiver I was informed that they haven't received it till 12th Feb 2015. I have maid numberous call on the delhi number of DTDC where no one picks the call and after 20-30 calls a lady picked the call and gave me the number of Ludhiana and said this is delivery boy's number please call him. I have called the number [protected] again 50 times and no one ever picked up. The number of Ludhiana branch where the courier was supposedly placed as last updated on the website is also unavailable. After numerous attempts I went to shop where I booked my courier, The man took details and said he will check and tell by next day, which he didnt. I again called the shop I booked courier from today 12th Feb and he gave me a number of Ludhiana and asked me to speak to them. In the meanwhile miraculously the delhi centre picked up the call and after struggling like , took all details and said I will be called in 3 hours and courier will be delivered in 24 hours. I haven't recived any calls even after 8 hours. I tried contacting Ludhiana branch again and and was spoken to in an extremely rude manner and asked to call in ten minutes. The Ludhiana branch had told me in the morning at 11 am that they will call back and tell me where the consignment is in 10 minutes and they havent called till now. When I have called them at 4.30 in the eveing, they again are putting me u[p on hold. It is extremely frustrating, My parcel hasnt been recieved even after 9 days of booking though it was promised to be sent the next day. Please help me trace my courier, as well as punish these false promise makers who have absolute no sense how to deal with consumers and handle their issues