DTDC — courier not delivered

Address:

Shimla, Himachal Pradesh

my consignment no I00307091 couried on 29/06/2015 from Nainital to shimla, your shimla office said that my parcel weight is around 5 kg so they will not deliver it at my place, i have to collect my parcel myself from their office. this is ridiculous. if a customer is paying full charge then its your duty to deliver it on the address menmention on the parcel. kindly do the necessary action at your end