[Resolved]  DTDC — courier not delivered K72333693

Address:

East Singhbhum, Jharkhand

I have couriered Rakhi and Chocolate on 21/07/2014 to Arunachal Pradesh Pin code - 791001. Every time I used to track it shows in Transit., no body answers phones at the office and nobody responds to mails. After one month they are saying that there is no DTDC facility available in Pin code 791001 so please take the parcel from Jamshedpur office you will get the refund. After continue going to their office 10 times I got the parcel return on 15th sep 2014 with only Rakhi in the envelope, chocolate was missing and they refuse to pay the refund amount also. They are saying it is not their policy to refund the charge. So, avoid using DTDC if you are sending valuable things and need urgent delivery because once you have send through DTDC, you can do nothing about it!... You can neither complain anywhere about DTDC worst service through mail or through phone as Customer care also not picking up the phone.