Dtdc Courier — Packet not delivered on time plus when it got returned, it took 2 weeks to get back to its sender. Awful service.

Address:

New Delhi, Delhi

I sent a packet for delivery in Delhi. I was told that the packet would get delivered in maximum 2 days. After 2 days when I inquired about my packet, the customer care was not aware of the status. The parcel was urgent and DTDC took a lot of time in delivering it. Its branches and distribution centers do not not coordinate well.

I then had to call dtdc offices in Noida, and Chattarpur, since even after raising a complaint in customer care, no one was bothered to track the parcel. After 6 days the parcel got returned because the receiver, as he had flown to some other country and my purpose of sending the parcel failed. This is really disgusting.

The packet took more than 6 days to reach its destination address in Delhi... what a failed service!!!

Now the parcel has been returned, it has not yet (till date) reached to its sender. I don't know where they have lost it... I want to take this matter up to the higher management as customer care as well as branch people do not listen.

Please avoid using DTDC service. It has AWFUL service.