Dtdc Courier — Parcel received at franchise but not yet delivered

Address:	Mumbai City, Maharashtra, 400054
Website:	dtdc.in

My parcel is received at DTDC Santacruz Mumbai franchise since last 3 days but it is not yet delivered at my place. If my address in not traceble, then i did not even received single call from DTDC. When i called that person Harshit Mishra on +91 [protected], he added my number in reject list. I even drop him message that if they could not deliver it then kindly provide office address so that i can go and collect. But no reply. Such a pathetic service DTDC is offering. They only want customer money but don't know their responsibilities to deliver the parcels on time.