Dtdc Courier — Parcels contents get changed

Address:

Gautam Buddh Nagar, Uttar Pradesh

First of all when we were booking this shipment we were told that this would reach within 4-5 days. However this shipment reached its destination in 8 days. Also when the person finally received this shipment, we noticed that the contents of the shipment are changed. We have sent 4 rakhis and 1 greeting card, however the person in Australia has received only 1 rakhi and 2 small chocolates. Is this the service for which we have spent Rs.1400? This is highly unprofessional and completely unacceptable. We want our full refund back plus compensation or else we will take strict action against this.