[Resolved]  Dtdc Courier — Pathetic and irresponsible service

Address:

Varanasi, Uttar Pradesh

I m badly hit by the service provided by DTDC and from last 12 days I am stuck in gandhidham, Gujarat just waiting for my courier to get delivered here . The whole story started from the day when my courier got dispatched from a Patna DTDC courier service they told it will deliver to your place in 2 days maximum and if not delivered you go to local office and collect it manually ...as I followed the instruction I gone to local office in Varanasi to collect the document but courier has gone to Delhi and from there it will come here told by people in the office I just requested them to dispatch my courier to gandhidham, Gujarat as I have to leave varanasi in midnight for my official work and I gave the full address office and they give me assurance of making the things easier for me . Again I called up after 3 days about the dispatch of courier but the office told it's not a rule so not possible and gave the fone to the senior Mr Sanjeev in Varanasi office after my problem he gave me commitment but it was just a height of irresponsibility my courier didn't got dispatched from there and it was return to Delhi and from Delhi it showing it will reach the place of origin i.e Patna again after calling varanasi office he told its a not a rule and DTDC can't do anything in this. They didn't delivered my courier to my place as mentioned and told the house was closed as it's totally a wrong information and returned to the place of origin . It's totally loss of my time and work which is dependent on the courier as it's contain a document and they charged a high price and commit for on time service but it's just wrong information and they shown the irresponsible behaviour of your problem which causing me to suffer . Document dispatch from Patna - 17.09.2014 Expected date to arrival to varanasi - 19.09.2014( not received ) And know I don't know where is my courier as it's not delivered to Patna office . Please advice me for my problem !!!