DTDC — Courier service from dtdc didn't deliver

Address:	560016
Website:	dtdc

I had sent a courier to my father in law on the 20th of July.Was a normal courier and they mentioned that it will be delivered 3-4 days.When I checked the tracking site, on Friday it was mentioned that it was out for delivery .It seems they had called my father in law and initially he had not picked up.He had given a call after 1 hour or so and the person told him that it will be delivered the next day.Instead of this, it was couriered back to Bangalore.On Monday, as he had not received it still, he went to the local DTDC office and he realised that it had been delivered back to Bangalore.Is this the sort of professionalism expected from DTDC?Pathetic !!!I am wondering whether I should send any courier via DTDC again.