Dtdc Courier — Whereabout of consignment No: D20769570

Address:

Sonipat, Haryana

Hi Finally i had no option but to get online here. I had booked a courier from Kundli Sonipat (Pin code:131028) for Srinagar (Pin code: 190010), on 20th Dec 2014. My precise instructions where that the parcel should reach the place latest by 24th Dec. I was assured that the delivery will happen on 23rd itself by the booking agency. I have paid a sum of 4 thousand for the parcel to be delivered. till now ie 28th EOD the delivery has not happened. All the numbers of customer care for DTDC are either wrong or the one i get connected leads to an IVR ([protected]) which asks to hold on and after waiting for 4 to 5 min calls gets disconnected always. The agency where i booked it is giving me all the lame excuses of that it was raining there so consignment is stuck in srinagar airport (that was 2 days back, & now is giving me the excuse that it is stuck in toll tax. I fail to undrstand that i have sent it through courier and where is the toll plaza in srinagar. what tax are they asking for when i have couriered it with the bill and is for personal use product. I need your help. i wrote to DTDC couple of times, either emails are bouncing back on it or there is no reply from their customer service till now. Attached are all communications i have done thus far. They are cheating customers and i need to make sure someone else doesnt go thorugh sucha a hassel as i have gone due to these lying .