DTDC — Delay in getting parcel

Address:

Bangalore, Karnataka

The parcel was submitted to DTDC office in Visakhapatnam on 14-April-2015, the agent has confirmed us saying would be getting my parcel on the very next day (15-April-2015). But did not get the parcel on 15-April-2015. When tracked using the tracking number given, could see that my parcel was in DTDC office in Hyderabad. The next day (16-April-2015) when checked the status it came Madiwala(Bangalore) DTDC office, and status changed to "Shipment Dispatched for Delivery" at 9:16 Am. Got my parcel on 17-April-2015 at 2:30 Pm. Concerns: 1) How many days will it take for a parcel to get delivered from Visakhapatnam to Bangalore? 2) Will it really take more than one day to deliver the item from Madiwala to Electronic City? Hardly 15 kms. 3) Tried to contact the people in Madiwala DTDC office over phone, called them around 10 times from morning to evening. None of them lifted the call, though it was ringing. Are the phones numbers posted in Internet are for customers or only for name sake? below are the details. Office Name: Madiwala Master Franchisee Contacted Number:[protected]/[protected]. Necessary action should be taken. Should be made sure that they will never make a customer suffer like this. please reply to my mail: [protected]@gmail.com .Regaring the action taken. Please find the attached screen shot of the tracking.