DTDC — DTDC Damage complaint C/N No. D20863863

We had booked a parcel (Office items including Printers, Fax machine, A/Cs, Scanners and Desktop computer, etc) through DTDC from Chennai to Cochin vide C/N No. D20863868 on 25/03/15. The parcel was booked through Mr. Seethapathi of DTDC?s Cathedral Branch Office in Chennai. They quoted Rs. 30/- kg for Coimbatore and Rs. 45/- kg for Cochin. The parcel was to be transported to Cochin. We have transport service from Coimbatore to Cochin so thought better to book for Coimbatore. After booking the cargo they advised that it can?t be delivered in the address provided by us. Then we told them to book for Cochin at the rate given for Rs. 45/- kg from Chennai to Cochin. However, they have charges us Rs. 30/- kg from Chennai to Coimbatore and ADDITIONAL RS. 45/- KG FROM COIMBATORE TO COCHIN (i.e. Rs. 75/- kg). The total weight of consignment was below 250 Kgs. However, they charged for 280 Kgs. We got the parcel on 31/03/15 and shocked to see that all boxes got damaged. The printers, scanner, computer, fax machine all have received in totally damaged condition. We can?t use any of the items received. We are sending herewith pictures of the items. We have lodged our complaint on 31/03/15 to the Chennai as well as Coimbatore branch. On 3rd April, 15 Coimbatore Office of DTDC sent a mail to Cathedral Branch stating that they received shipment in damaged condition and asked Seethapathi to speak to customer and close the matter. We tried to call Seethapathi who asked us to get in touch with Guindy Branch. We have asked them to pay a claim amount of Rs. 40, 000/- and settle the matter. We haven?t received a reply from any of the DTDC office till date. Ashokan T V J N Ravanuss India Pvt Ltd, Cochin [protected]@gmail.com