DTDC — highly disappointing

Address:

Pune, Maharashtra

Sir, I had to receive my passport via consignment no V20767464 from ambala to pune. Even when it is written on top in bold letters "most urgent" the courier person didnt bothered to call me when at my doorstep and didnt deliver it in my hands. To make the matters worse he handed it to someone else and i never received any delivery confirmation call or information. Being worried that courier not received i tracked it on Internet where it said that it had been delivered day before yesterday, i panicky called the customer care to know the where about of my passport. The person to whom it was delivered 2 days back gave the packet to me today. Although it is a mistake on both your's as well as the person who received it, I am highly disappointed by the careless attitude of your serviceman who doesn't know that he must call and hand over the parcel to the RECEIPIENT ONLY if the document is EXTREME URGENT