[Resolved]  DTDC — loss of package and unprofessional attitude of DTDC staff

Address:

New Delhi, Delhi

I sent a package on 10th oct 2014 from N Delhi to Phagwara which came back the next day with the explanation that service to Phagwar is not provided. Ppick up man called his local office and got it confirmed that service is available for the pin code 171005 so sent the same package to Shimla 17005 on 14th oct 2014. the package had the phone number of sender and recipient clearly mentioned. the package wasn't received by 20th oct so I inquired delhi office of its whereabouts. on 21st oct 11:20am they informed me that package had been lying in their Shimal "the Mall" office since 16th oct but because it was a normal courier and not an express one so they didn't call either the sender or the receiver about its status. Moreover now they found out that the pin code mentioned is not in their service area so the receiver has to come and collect it from their main office that is "indra villa, albion house, the mall-171001". Suddenly when the receiver is at their above mentioned office on 21st oct, they found out that the package arrived in shimla not on 16th but on 21st oct at 12:53pm and to top it the courier is not there as they had sent a delivery person with the courier to the address mentioned on the package. Now the delhi office is also ranting that in the morning the stats of consignment showed that it had reached shimla on 16th but now the status is showing that it reached shimla on 21st and not on 16th as they had mentioned earlier. With all these developments I am not sure whether these people have the package with them or they have misplaced it and are now making silly excuses.