DTDC — Misbehavior of the executive

I went to the DTDC courier office in Dehradun which is nearby DAV PG College. I told him that I would like to send a hard disk and a laptop battery to Kolkata. After that he told me that the courier charges will be Rs. 190, but we will not be responsible if your products will lost or someone will tear my parcel and took these things from inside. He clearly told me that if you want to send these without insurance then you cannot say me anything if your parcel or any of the things will lost. My concern is why they are taking charges from us if they are not responsible for the things?? How can they cut my parcel without my permission? Why are they not responsible if they are taking courier charges from me? Is not this possible that they will cut my courier here itself ant take the things out for their own uses? Please take a strong action against them. Thankyou. Himanshu Soni [protected]