DTDC — Misplace Courier

Address:

Kolkata, West Bengal

This is with regards to the DTDC courier: 1. Sent from - Kolkata - West Bengal 2. Sent to - Chandigarh (Zeerakhpur) – Punjab 3. Reference number - K[protected]attached receipt) 4. Sender Name – Vijay Kariwala 5. Addressed to – Anil K Jajodia 6. Sent Date – May 20, 2015 The courier has not yet reached the destination. With the reference number given in the receipt, I am not able to trace the courier and it is showing “Tracking number not found”. When I am trying to call up the DTDC customer care number, the call is on hold for long time & then there is no response. I also got a call from [protected] number on May 23, 2015, to confirm the destination address and they also said that the courier will be delivered within a day or two. But post that, it has been 3 days, still it is undelivered. When I am trying to call back on that number, there is again no response. Then I enquired at the DTDC Chandigarh head office, there also they had no clue about the courier and said that there is some error at the Kolkata DTDC office. After so much enquiry and no proper response from DTDC, I was force to write this mail in order to trace courier. If this is the level of service that DTDC is providing, then there is definitely something wrong with the internal controls of the company. Being from an Internal Control background, I would suggest please hire some consultant and get the process reviewed, as there are obvious loopholes. This is sheer harassment to the consumer and that too from a highly rate brand like DTDC. I will be reporting this incident to the Consumer Forum as well and I will make sure that there is some action for such harassment. I request you to kindly track the courier and get it delivered at the earliest. Please get back to me in case of any further queries or clarification. Today On May 27, 2015: I had a talk to Ranajoy Basak (Channel Partner - Kolkata Office of DTDC), he said the courier is misplaced. I will not accept this as an answer from DTDC and I will drag this matter to court/consumer forum. This is not at all accepted and the company will have to pay heavily for this harassment. I need you to find the courier at the earliest, or else I will be force to take severe actions.