DTDC — Missing of Item in Courier

Address:

Krishna, Andhra Pradesh

My name is Srinivas from Gudivada.My friend booked a parcel from Nellore containing of 2 items one is Pen, other is Key Chain sent from my Closest friend.I received Pen but Key Chain is Missing.On 28th Mar'15 my friend sent parcel from Nellore to Gudivada and on 30th Mar'15 at 10AM I went to the DTDC Office, Gudivada and they opened the bag and they found my cover and handovered it to me.I took it to the home and opened and found Pen only Inside and a special Key Chain from Special person was found missing.I was very much discouraged and felt very sad about the DTDC because I only suggested to my friend to send by DTDC, otherwise my friend would have sent through Professional.Please look in these matter seriously it was not lost in Gudivada office because while opening the cover I was there, but it was lost some where in Nellore or some other.DTDC had made me and my friends mind disturbed so please kindly look into these issue and respond me as early as possible.