DTDC — no delivery of courier as well as no update plus bad behaviour of office staff
A
antara10
from Bengaluru, Karnataka
Address:
Ranchi, Jharkhand
Hi Team,
We have posted a courier on or before 25th march from patna to ranchi.
Till 31st March we did not get any update.
On 31st when we started tracking courier, we came to know delivery on mentioned address is not possible.
ISSUE:
1.DTDT should confirm the detailed address of delivery and accept the courier only when delivery is possible else inform customer that they need to go to DTDC office and collect.
2.And in case of this kind of issue before customer calls DTDT office should call and inform about the courier detail.
3.The behavior on call of the office staff was not at all acceptable (Ranchi main office)
4.Service of DTDT in small towns are too bad, company need to improve on this.
Docket number: F08901822
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