DTDC — No door service

AWB: M18196287 sir, courier service is door to door service and not from one of your office to another, a parcel was sent to me from Mumbai to Goa (Pilerne ) and your Panjim office refused to deliver it to my door saying its out of our service area, ok say it is out of your service area then wasn't it the duty of the receiving office to reject the parcel, why was it accepted and then not delivered isn't this cheating, is this what you call customer service where a customer has to collect his own parcel from your office and your staff are very rude they are behaving as though they are doing me a favour. you have charged me for a service and not delivered kindly follow up and sort out this matter. Thanking you Lawrence