DTDC — Non Delivery of package or return the package even after 2 months

Address:

Bangalore, Karnataka

We are an NGO, We have sent a courier to Lucknow vide AWB# B14562754, It returned from there saying office closed but till today we have not received the courier back. If we call the local agent who is holding the goods all the time he gave fake promises and couldnot deliver the goods and the delivery boys who came to deliver other courier to us they said that it was opened. Hope its the correct place to complaint as consumer else please let us know where we can raise and resolve our issue