DTDC — Package not delivered on time and broken too.

Address:	143001
Website:	delhi

I sent my hand made painting worth Rs.25000 vide Consignment no Z69003854 from Amritsar on 3rd Nov to Delhi for participation in an exhibition. The last date of participation was 15th of nov. and my package was supposed to be delivered in 2-3 days. but inspite of my package reaching on time in the delhi franchise they didnt delievered to the recipient infact they started giving me false excuses that they went there but no one was their to collect the package. But when at last i made complaint in the head office then they delivered my parcel to the recipient on 18th of nov. but by that time participation date already passed away, moreover to my utter surprise i came to know through recipient that my painting frame woth rs.1600 was borken and painting was in very miserable condition. No customer care is there to support the facilities. the courier service has no management for problem resolving. all people in DTDC will just give you numbers to talk to next person and next person will give you another no and the chain continues. I want compensation from the company as i was not able to participate in competition and my painting has also been shattered. If its not made to me i would be bound to go to consumer court.