DTDC — parcel not delivered on time ,

Address:

Chandigarh, Chandigarh

i had booked parcel on 24.03.2015 thru DTDC plus courier from day and courier services (authorised franchisee dor DTDC ) sector 26 chandigarh. concerned person Mr Pandey assured that ther parcel will be delivered on 26.3.2015 if i book thru DTDC plus services. as my parcel contained temerature sensitive product i opted for plus services my docket no is v21681134 dated 24.03.2015 . i have been in continous follow up with mr pandey the owner of franchisee in sector 26 mob number [protected] he has not been attending my calls since i first complained on 26.03.2015, then i called on land line[protected], where is office staff asked to wait till 27.03.2015, even on 27.03.2015 i could receive an satifactory reply from them, then i approched mrs anupama bakshi ([protected]) she assured me that the package will be delivered on late evening 27.03.2015 but it didnt, i called again on 28.03.2015 and i was assured for delivery by 10.30 am, again it falied, the again i was given time of 4.30 pm again the parcel was not delivered. she asked me to talk to Mr R.s pandey in delhi ([protected]) for the same he also said the same thing that we are working on it its stuck somewhere then mrs anupama gave number of mr garish in nagpur ([protected]) he also said that we have not received any parcel till date 28.03.2015. i have been harassed mentally for past 3 days, i have benn visiting DTDC offices since 26.03.2015 but neither the franchisee owner nor the local head office incharge mrs anupama bakshi could locate the package. i am suffering a huge loss with this as the parcel had temperature sensitive product which is of no value now as the temparature in the thermocol box can be mainted for 72 hrs maximum. kindly look into the matter immediatly and find a solution.