DTDC — Parcel was not delivered on time as committed by company, now untraceable

Sir,

This is regarding my complaint for DTDC courier services. As I said earlier that I sent a parcel on[protected] at 5:30 pm through DTDC Amritsar, consignment no. Z63578329 for Leh, J&K, while receiving the parcel they committed that it would reach to its destination within two days. after waiting for three days, on[protected] they said that the parcel had reached to their Shrinagar office and would reach to its destination soon but it was not delivered as per their commitment. From then onward I followed online status of my parcel but they put same status again and again and the last locations of my parcel were in Delhi on 13.08.2015 and then after 20 DAYS it was in Delhi on 27.08.2015 again. I tried to contact DTDC for continuous 24 days at their nos [protected] (DTDC Amritsar), [protected] (DTDC Delhi), [protected] (DTDC Srinagar) but I did not received a single response from them. Then I contacted DTDC Panipat on 30.08.2015 and they informed that the order had delivered at their Srinagar office. The next day ie on 31.08.2015, DTDC called my fiance and compelled him to collect the parcel from their office at Leh which took half an hour to commute from my fiance's place. My fiance sent a person to collect the parcel, that person without inspecting the parcel (as it was a packed gift) collected it and gave to my fiance.

After waiting for 25 days, when my fiance opened the parcel it was shocking instead of surprise that the gift (which was a bone China mug from Archie's costing Rs. 600) was all broken also the chocolates in the mug were smelling (costing Rs. 200). The mug was so badly broken that could not be joined. I am attaching picture of the mug. I wanted to give my fiance a surprise and after putting a lot of efforts from my two days busy schedule I found that mug best for my fiance's need. Now I have been searching the same gift on net, but I don't see that on net. This has led me to the frustration and complaint against DTDC for their irresponsible and untrustworthy behavior. For all the troubled I faced during these 25 days, I file for compensation of Rs.5000 for below expenses I incuured during these days.

1. Rs..600 for Mug
2. Rs..200 for Chocolates
3. Rs. 200 for Delivery charges
4. Rs. 200 for all STD, Roaming, Landline and local calls
5. Rs. 100 for contacting DTDC, Panipat
6. Rs. 500 for labour and commuting charges for receiving parcel from DTDC office

The rest amount is for uncountable torture by DTDC's irresponsible behavior and their false commitment.

It was the first gift to my fiance, who is an Army officer and living far from his family, I want you to put yourself in his place.


Komal Rani,
Probationery Officer, PNB
Mob: [protected]

Sir,

This is regarding my complaint for DTDC courier services. As I said earlier that I sent a parcel on[protected] at 5:30 pm through DTDC Amritsar, consignment no. Z63578329 for Leh, J&K, while receiving the parcel they committed that it would reach to its destination within two days. after waiting for three days, on[protected] they said that the parcel had reached to their Shrinagar office and would reach to its destination soon but it was not delivered as per their commitment. From then onward I followed online status of my parcel but they put same status again and again and the last locations of my parcel were in Delhi on 13.08.2015 and then after 20 DAYS it was in Delhi on 27.08.2015 again. I tried to contact DTDC for continuous 24 days at their nos [protected] (DTDC Amritsar), [protected] (DTDC Delhi), [protected] (DTDC Srinagar) but I did not received a single response from them. Then I contacted DTDC Panipat on 30.08.2015 and they informed that the order had delivered at their Srinagar office. The next day ie on 31.08.2015, DTDC called my fiance and compelled him to collect the parcel from their office at Leh which took half an hour to commute from my fiance's place. My fiance sent a person to collect the parcel, that person without inspecting the parcel (as it was a packed gift) collected it and gave to my fiance.

After waiting for 25 days, when my fiance opened the parcel it was shocking instead of surprise that the gift (which was a bone China mug from Archie's costing Rs. 600) was all broken also the chocolates in the mug were smelling (costing Rs. 200). The mug was so badly broken that could not be joined. I am attaching picture of the mug. I wanted to give my fiance a surprise and after putting a lot of efforts from my two days busy schedule I found that mug best for my fiance's need. Now I have been searching the same gift on net, but I don't see that on net. This has led me to the frustration and complaint against DTDC for their irresponsible and untrustworthy behavior. For all the troubled I faced during these 25 days, I file for compensation of Rs.5000 for below expenses I incuured during these days.

1. Rs..600 for Mug
2. Rs..200 for Chocolates
3. Rs. 200 for Delivery charges
4. Rs. 200 for all STD, Roaming, Landline and local calls
5. Rs. 100 for contacting DTDC, Panipat
6. Rs. 500 for labour and commuting charges for receiving parcel from DTDC office

The rest amount is for uncountable torture by DTDC's irresponsible behavior and their false commitment.

It was the first gift to my fiance, who is an Army officer and living far from his family, I want you to put yourself in his place.


Komal Rani,
Probationery Officer, PNB
Mob: [protected]