DTDC — Product not delivered intentionally.

Address:

Dibrugarh, Assam, 786004

My consignment Number: M29310854 received Dibrugarh on 1st February, 2016. But no one cared to deliver my pack to my office. It contained some sample crucially need for my research work. Due to your carelessness I had to suffer a great some. I obtained your customer care numbers for Dibrugarh ([protected]), Guwahati([protected]) and Delhi([protected]) and dialed them, but no one was there to pick up the phone. I even found one mobile number ([protected]) too, but that number does not exist any more. Today at noon, in an extreme late condition I had to go and search your DTDC offices in Dibrugarh town. After visiting 3 of them, I found my package.

I want a suitable action from your side for this negligence, otherwise I will have to move to consumer court for justice.
Reply me soon, otherwise be ready for consequences.