[Resolved]  DTDC — Regarding breakage of articles in the shipment during transport

Address:

Chandigarh, Chandigarh

Dear Sir/Mam I am writing this mail to bring to your notice the gross negligence committed by the personnel of your centre at Sector 35 Chandigarh and others despite the assurance given to me at the time of booking the consignment to Australia. We had approached the mentioned centre on 09/11/2013 for shipping valuable and fragile articles to Australia which were very expensive too. We had repeatedly stressed upon the utmost care to be taken while sending them and had been given assurance by the staff that the things would be delivered without breakage. We believed in their statements and that proved to be a big mistake. We paid Rs 25680/- vide ID no N 94979254 as charges (including Fumigation certificate charges) in the hope that spending this much money would securely deliver the things but firstly there was a problem at the customs office as the shipment got held up and when finally delivered to my brother-in-law in Melbourne, most of the articles were badly broken. One can imagine the harrasment and agony that they must have felt on seeing that. They immediately called us and informed about this. Also they clicked few photographs of the things which are attached alongwith. I just want to ask - Was taking services of DTDC the biggest mistake that we have done and whether your name in the market is a name only? Why I should not go to consumer court for this? Who is accountable for this kind of negligent service? Will any action be taken against them? As regards my compensation, I know I would get it anyways, If not directly then through the legal route. But before taking that step, I would seek an adequate response from your side. Looking forward to an urgent redressal from your side, Dr Kapil Chopra [protected]