DTDC — shipment not delivered but updated as delivered

Address:

West Godavari, Andhra Pradesh

hello, i have couriered one parcel from bangalore to bheemavaram on 25th Feb. it didn't get delivered but in the system it is entered as delivered. the dtdc office here in bangalore Beml gate said that they cant do any thing. I am trying to speak to the bheemavaram office people. Even sent a person to meet them. They said the parcel haven't delivered as they received it as a damaged one. when I asked them when I can get the parcel back they have no clue about it and not interested in knowing it. when I call them they say we will get back to you in half an hr but they never come back. when I call them they don't reply. my consignment number is - D21508858. I have given a written complaint 2 weeks back.