DTDC — very irresponsible. not received the product yet.

Address:

Tiruchirappalli, Tamil Nadu

I have ordered baby formula in online on 27th Jan and they have dispatched it on the same day. I was tracking the parcel it says in transit and the destination is Trichy. But later on it got delivered to Cochin. I have contacted Trichy office and Banglore. They assured me that they will delivered it on 31st Jan. I'm checking the status today and it says it got delivered to Bangalore again. I contacted Trichy office again they said I need to contact Banglore office. I contacted Bangalore they put my call on hold. It is a baby formula parcel. I have told them and cried as well. How will I feed my kid now? I never changed the formula for my child. If I change it, wont it harm my child? Dont I know to change the formula before? Why should we order things in online and sending via dtdc? Do they want my child in starving? Ref no. B17121011