DTDC — Without delivering parcel status changed as delivered

Address:

North Goa, Goa

Your delivery boy Mr. Basavraj has changed the status of my parcel as delivered without delivering it. On16th June I had checked the status of my parcel having Document number Z56865451, it was shown delivered on 12th June at 10.30 am, where as it was not delivered till 16th June. When I called your local office on mob no [protected], I got the confirmation as it was delivered on 12th and recd by my office security with seal, but it was not. Again I called your office about the same, she asked me contact one Mr. Basavraj having his mobile no [protected]. When enquired he told me it was not delivered as confusion on companies name. When I asked him why you have not contacted me on my mobile which was there on the parcel, he is telling it is not getting. let me tell you that my mob was working and I am getting calls from all over why he only not gets it?. Also he is telling me that if you don't want send back my person without accepting it?. I alleged your said delivery person don't want to deliver the parcel and want to take with him else he will not keep it with him for 5 days and delivering it only when I called for the same and without delivering he is mentioned as delivered. I request you to take the strict action for not to repeat the mistake else your esteemed organization will loose the confidence because of this type of employee. Hope you will inform me about the action taken on this employee to keep my confidence with you. Mangesh