E Bay — Defective Internal Hard Drive for desktop delivered

Website:

ebay.in

I have been purchased one no. Western Digital IDE/PATA 160 GB Desktop Internal Hard drive from ebay vide PaisaPay ID : [protected] and received the item on 10/11/2015. When my hardware mechanic tried to installed the same it was found that Hard disk is not detected by computer. The mechanic about two hours by changing jumper positions but it was not detected and his conclusion is that the hard drive is not new and not in the working condition also. I made a complain to ebay and requested them to replace the hard drive with a new and good one against my CLAIM ID NO. 1437865 dt. 16/11/2015. As per their Claim ID acknowledgement they will attend my request within 3 to 5 days. But after 3 days no phone calls or email from their end. I again called to customer care on 19/11/2015 and I has been given false assurance that ebay representative will contact me within next 3 days. But no call or email from ebay. I have again wrote to ebay ‘s customer help desk on 23/11/2015, to pick up the damage hard disk from my address. Then, I received an email that representative will be contact me with next 48 hours. This is very disgusting and irritating service from ebay and their customer care ( I doubt they have any customer care service at all). Now, today on 30th November, 2015, they have not contacted me so I lodged this complain through your Consumer Forum. If ebay not able to replace the damage hard drive then it is better to refund my money which I have paid at CASH ON DELIVERY on 10/11/2015.