Easy Cabs — Taxi Not provided

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:[email protected]

I normally take Easy Cab quite frequently for my all movements. On 21.11.2016, I had once again booked cab for 22.11.2016 for 5.50 AM from Sector 25 Noida to Ghaziabad Station. Booking was confirmed bearing ID No. A[protected]. Cab details were received as a routine course. Cab details mentioned was Car No. DL1RX-7191, Chaufer No. [protected].

At 5.30 AM, I called chaufer (Shri Trilok) to check his exact position. I was horrified to hear that though he has received message but he informed that he won't be coming to me as he has some other booking. I immediately called your customercare executive (probably Mr. Vikas) at 5.32 AM, 5.33 AM and 5.34 AM at [protected] from my mobile. He said that he would inform me about an alternative cab within 4-5 minutes. But when no message regarding alternative cab was received, I at 5.44 AM again called him. He said that presently there is no cab but make arrangements within 15-20 minutes. I am highly angered that no alternative cab was provided to me and as a result, we could not reach station in time and missed the train.

We had booked Cab not for convenience but for saving time and for worry free travel. But instead it had caused severe agony and physical exersion to us as my family had to finally travel by bus (taken more time and missed the program).

This is highly regretted and is not expected of Easy Cab, premium taxi provider in a country.

Since neither taxi was provided nor any of your Easy cab officials bothered to inform me causing not only physical stress but monetary loss, I very strongly urge that a strict action be taken against chaufer and other officials concerned with intimation to me so that in future, no such incidence is repeated.
Was this information helpful?
No (0)
Yes (0)
Nov 22, 2016
Updated by chinuop40
I normally take Easy Cab quite frequently for my all movements. On 21.11.2016, I had once again booked cab for 22.11.2016 for 5.50 AM from Sector 25 Noida to Ghaziabad Station. Booking was confirmed bearing ID No. A[protected]. Cab details were received as a routine course. Cab details mentioned was Car No. DL1RX-7191, Chaufer No. [protected].

At 5.30 AM, I called chaufer (Shri Trilok) to check his exact position. I was horrified to hear that though he has received message but he informed that he won't be coming to me as he has some other booking. I immediately called your customercare executive (probably Mr. Vikas) at 5.32 AM, 5.33 AM and 5.34 AM at [protected] from my mobile. He said that he would inform me about an alternative cab within 4-5 minutes. But when no message regarding alternative cab was received, I at 5.44 AM again called him. He said that presently there is no cab but make arrangements within 15-20 minutes. I am highly angered that no alternative cab was provided to me and as a result, we could not reach station in time and missed the train.

We had booked Cab not for convenience but for saving time and for worry free travel. But instead it had caused severe agony and physical exersion to us as my family had to finally travel by bus (taken more time and missed the program).

This is highly regretted and is not expected of Easy Cab, premium taxi provider in a country.

Since neither taxi was provided nor any of your Easy cab officials bothered to inform me causing not only physical stress but monetary loss, I very strongly urge that a strict action be taken against chaufer and other officials concerned with intimation to me so that in future, no such incidence is repeated.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Easy Cabs
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    223
    Pending
    0
    Resolved
    80
    Easy Cabs Phone
    +91 11 4308 3000
    Easy Cabs Address
    9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
    View all Easy Cabs contact information