Easy Go Trip — Refund of rs. 13243/-

Address:

400610

I am Mr. Hariharan N.P. I had booked two round way tickets to Bangalore through Easy go trip on 10th August, 2015. The round way ticket fare was Rs 13, 243/- which was debited from my Savings Bank account to JC Travels. I got the print outs of the ticket which showed the status of my ticket as ünder process”. However I received message from them the same day stating that my booking reference ET 65181 was not confirmed due to increase in Airfare and that the amount of Rs. 13, 243/- has been reversed to my easygotrip user account e-wallet and that the said amount can be utilized anytime. They also gave me the login details with a password “easy 123”. When I tried to book the ticket by utilizing this amount, I found that there is no e-wallet account and that there is no response from this sight. Subsequently I made innumerable complaints through mail to which there is no response till date i.e. even after lapse of 3 months. The main issue is not this. The money that is taken for the ticket is still not refunded. I repeatedly tried calling easy go trip for the refund but the customer care number goes to the voice mail saying they will call back. When I checked for the office address sometimes it shows Delhi, at times Bangalore and now its Goa. Now I would want them to refund my amount of Rs. 13243/- I have already warned them over mail that if the amount is not refunded, further action will be taken by me.
It was a well-planned cheating by Easygo trip. I need this to be taken very seriously since the problem I have gone through was not a rare or an exceptional case. I have seen that there were lot of customers who had gone through similar problem which clearly proves that it is a well-planned tactics by Easygotrip to cheat customers. Link to the review of other customers http://www.mouthshut.com/websites/Easygotrip-com-reviews[protected]. This will give an idea about their ethics. They should pay for their unacceptable fraud behavior. This could be their address JC TRAVELS, OPP: HDFC BANK CALAGUTE -BAGA ROAD BARDEZ GOA WWW.JCTRAVELS.IN PH: [protected] Or 245, Gorbatt. Arpora Goa-bardez We adress-http://www.easygotrip.com/ Phone:[protected]
I hope that action will be taken against my complaint at the earliest and the amount of Rs. 13, 243/- be refunded to me.